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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each page. A popup will open. It comprises thorough info about all the operations that you can perform on that particular page. Each pop-up menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge selection of instructional videos demonstrating how to use our hosting Control Panel. They're meant for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you are looking for, examine our extensive Frequently Asked Questions database, which includes questions asked by actual clients and provides real solutions. We frequently update our FAQ database with new articles so as to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, we have a great team of tech support engineers available 24-7 and eager to help you with any problem. Each trouble ticket you submit will be responded to in less than sixty minutes (the average support ticket response time is only twenty mins), so you won't have to wait a long time to get your question answered.

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Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 234759

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com